Privacy Policy

Fair Use Policy

Shared Servers

  • In the event the Customer uses excessive resources (CPU, RAM, disk, or network) from unsupported activities, Paradise-Cloud reserves the right to terminate your service in order to maintain a consistent level of performance for all of our customers.

  • If the Customer's app uses excessive RAM from any service (supported or unsupported), Paradise-Cloud reserves the right to restart services without notice to reclaim resources for the public pool. If unsupported scripts or user actions are found to be constantly utilizing significant amounts of RAM and/or are impacting other users of the Service, Paradise-Cloud may issue a warning to the Customer indicating that their usage of the Service is affecting other users. If the Customer ignores these notices or fails to rectify the issue, Paradise-Cloud reserves the right to terminate the account.

  • In the event that the Customer uses an excessive amount of bandwidth for the month (25TB/mo), Paradise-Cloud reserves the right to subject the Customer's bandwidth to prioritization or bandwidth limitations.

  • If the Customer is discovered to be using an unfairly large portion of the GPU for transcoding purposes, Paradise-Cloud may issue a warning indicating unfair use of a limited resource. Similarly, the transcoding of 4K content is strictly prohibited under any circumstance. Depending on the nature of the infraction, customers may be suspended and/or terminated.

Security

You must take reasonable security precautions. You must protect the confidentiality of your password, and you should change your password periodically.

Abuse Tickets

Paradise-Cloud’s standard policy is to contact the Customer when a violation of the AUP or TOS has occurred. However, Paradise-Cloud reserves the right to suspend or terminate an account with or without notice at its own discretion. The Customer agrees to maintain up-to-date primary contact email information with Paradise-Cloud. The violation shall be listed in the Subject of the email sent from our administration and abuse department ([email protected]). The Customer shall be given all appropriate details of the Violation as well as a time frame to correct the issue before action is taken. Once the email has been sent to the Customer, Paradise-Cloud will consider that the Customer has been notified. Paradise-Cloud reserves the right to use discretion on the amount of time given for a customer to correct the issue before action is taken.

Resource Abuse

We shall investigate resource abuse and provide the Customer with a best-effort analysis of the problem causing the resource abuse. At that time, the Customer will be given a time frame to make corrections to their code, scripts, or software services running. If the issue is not corrected within the time frame given, Paradise-Cloud will then take further steps to ensure the stability of the network and servers and may take actions including, but not limited to, disabling plugins, themes, accounts, scripts, services, and reserves the right to issue a full service suspension depending on the severity of the issue based upon Paradise-Cloud’s judgment of the scenario.

None of the above examples are meant to be specific guidelines regarding how each and every case may be handled. Paradise-Cloud reserves full rights to use its judgment and discretion in how each individual case is handled.

Disclaimer

Paradise-Cloud is under no duty, and does not by this AUP undertake a duty, to monitor or police our customers’ activities and disclaims any responsibility for any misuse of the Paradise-Cloud network.